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Telegram Mini Apps and bots

Telegram as a full entry point: an app with real screens and a bot scenario that takes requests and leads the customer to booking and payment.

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Telegram Mini Apps

Your business as an application inside Telegram: the customer picks a service, books and pays right inside the messenger, and your team sees the request in its own workspace straight away.

  • Opens right inside TelegramThe customer launches the app from a bot, a channel or a link — with nothing to install.
  • Requests go straight to workA booking appears in the administrator workspace automatically: schedule, confirmation, rescheduling and cancellation.
  • Repeat salesReminders, bonuses and new offers arrive in the same Telegram chat.
  • No App Store or Google PlayA Mini App runs inside Telegram — the customer never has to install a separate application.
Discuss a Mini App

A Mini App fits a business whose customers already use Telegram. If you need a product outside the messenger, we will suggest a web app or a mobile application.

What a Mini App gives the business

A Mini App turns Telegram from a chat into a full interface of your service: people choose, book and pay without leaving the messenger.

  • You come to where customers already talk

    There is no need to teach people a new app: a Mini App opens inside Telegram, from a bot, a channel or a link.

  • Sign-in without registration

    The customer signs in with their Telegram account: no passwords and no separate registration. Fewer barriers between interest and an order.

  • Choose and book in a couple of taps

    The catalogue, services, free time and the cart are shown in a convenient interface, not in a chat full of clarifying questions.

  • Payment inside the messenger

    Payment through a payment provider: by card, Apple Pay and Google Pay. Availability depends on the country and the provider.

  • One build for iOS, Android and the web version

    A Mini App works in Telegram on the phone and in the web version. You do not have to build and maintain separate apps for the stores.

  • The order goes straight into the CRM

    Every booking and every order reaches the team workspace with a status and a source: schedule, confirmation and analytics in one place.

When a Mini App fits a business

  • Your customers already talk to you or read you in Telegram
  • You need booking, ordering or payment without a separate website and app
  • You want to launch quickly and test demand on real customers
  • It matters to bring customers back with reminders and bonuses in the same chat

If your customers do not use Telegram, we will suggest a Web App or a mobile app.

Discuss a Mini App 

Telegram bots and automation

A bot works as a business automation tool inside Telegram: it collects leads, qualifies the customer, takes the request, books the appointment and hands the data to your team.

CODE SCALE Assistantbot · online
  1. Customer: Send me the checklist
  2. Bot: Right away. What task do you need it for?
  3. Choice buttons: AppAdvertisingAutomation
  4. Bot: Here it is. Shall I show examples for your task?
  5. System: The contact and the chosen topic are saved to the base

Example scenarioResult: A lead in the base with a known interest

The website brings the customer in, Telegram continues the conversation, the CRM records the request, the manager receives it and the system collects the data. How the website brings customers in 

  1. Telegram bot
  2. CRM
  3. Manager
  4. Analytics

Where customers are lost in the messenger and what a bot changes

Familiar situations that keep requests from turning into bookings and payments.

  • A customer writes in the messenger and the reply comes hours later
    A bot replies at once and leads the customer step by step while the manager is busy
  • Requests get lost in private messages and shared chats
    Every request goes into the CRM with its source and the customer's answers, and the manager gets a notification
  • A customer booked and did not come
    A bot reminds about the booking a day and an hour before and lets the customer reschedule without calling the administrator
  • A customer bought once and disappeared
    Bonuses, reminders and new offers arrive in the same chat where the customer already talks to you

Why a business needs a bot

A bot does not replace a manager: it takes over what has to be done the same way again and again, such as answering, clarifying, booking and reminding.

  • Replies at once

    The customer gets an answer in seconds, including nights and weekends, and does not go to whoever answered faster.

  • Collects requests without losses

    A bot asks questions in order and hands the manager a ready request: the contact, the task and the customer's answers.

  • Brings people back to the conversation

    Reminders, message chains and personal offers bring back a customer who hesitated or forgot.

  • Books and takes payment

    Free time, confirmation, reminders and a payment link right in the dialogue. Payment methods depend on the country and the payment provider.

  • Relieves the team

    Routine questions and chores go to the bot, and the manager steps in where a live person is needed.

  • Shows what works

    The source of each enquiry and the customer's path through the scenario are visible in the CRM and analytics: you see which messages and channels bring requests.

A bot and a Mini App play different roles

Bots

Automate communication and processes: messages, buttons, reminders, data handover.

Mini Apps

Turn Telegram into a full service interface: screens, catalogue, personal account.

See Mini Apps 

Stronger together. A bot brings the customer in, answers questions and reminds, a Mini App takes the order and the payment, and the CRM collects everything in one system. You can start with one and add the other.

How we launch a bot and a Mini App

  1. We analyzeHow customers get in touch today and where requests are lost.
  2. We designDialogue scenarios, Mini App screens and team roles.
  3. We buildThe bot, the Mini App, the CRM, payment and notifications.
  4. We launch and improveWe test, connect the channels, watch the numbers and refine.
Discuss a bot

This is an example of an automation scenario, not a public CODE SCALE bot. The dialogue is drawn by us and does not replicate the Telegram interface. Payment inside the scenario depends on the country and the provider's terms — we check it before the work starts.

Let's discuss a bot or a Mini App for your business

Tell us how customers get in touch, book and pay today. We will suggest a scenario: a bot, a Mini App or both together.

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